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Local Government Intelligence
Enhancing Student Experience #hexperience12
22 Nov 2012
Broadcast from Central London
Headline Speakers
Liam Burns
President, National Union of Students
President, National Union of Students
Professor Ruth Farwell
Vice Chancellor and Chief Executive of B...
Vice Chancellor and Chief Executive of B...
Professor Craig Mahoney
Chief Executive, Higher Education Academ...
Chief Executive, Higher Education Academ...
Rt Hon David Willetts MP
Minister of State for Universities and S...
Minister of State for Universities and S...
The student experience has been at the heart of the higher education debate for several years, but what are institutions doing to really improve it? How can you stay ahead of the game, and ensure that the UK can continue to be competitive in an increasingly global market.
The first year of higher tuition fees will clearly bring heightened demands, and many institutions are concerned about the prospect of an increased litigation from ever more discerning students. The absence of a clear response from the Westminster government in relation to their White Paper adds to the uncertainty at the time of the biggest shift in funding for the sector. Whilst ever more diverging policy from the 4 UK nations, means that making the case for UK higher education becomes more and more difficult.
Programme
09:50
Aaron Porter, Conference Chair
Welcome and introduction
Biography: Aaron Porter
10:00
Professor Ruth Farwell, Vice-Chancellor, Buckinghamshire New University & Chair, HEFCE Teaching, Quality and Student Experience Committee
World class student experience across UK higher education
Biography: Professor Ruth Farwell
10:20
Christopher Taylor, Student Engagement Manager, The Quality Assurance Agency for Higher Education
Assuring student and public confidence in UK higher education
Biography: Christopher Taylor
10:35
Session 1 Q&A Part 1
10:40
Liam Burns, President, National Union of Students
Does the higher education experience still represent value for money?
Biography: Liam Burns
11:00
Questions and Discussion
11:15
Eric Bohms - interview
Managing Director Electric Paper
11:45
Professor Craig Mahoney, Chief Executive, Higher Education Academy
Is teaching at the centre of the student experience?
Biography: Professor Craig Mahoney
12:05
Alex Bols, Executive Director, 1994 Group
Where next for the student experience?
Biography: Alex Bols
12:20
Questions and discussion
12:30
Keynote address: Rt Hon David Willetts MP, Minister of State for Universities & Science
Will the new regime really put students at the heart of the system?
Biography: Rt Hon David Willetts MP
13:00
Break
14:00
Julie Walkling, Director for the Student Experience, Anglia Ruskin University
An institution-wide approach to the student experience
Biography: Julie Walkling
14:20
Chris Heady, Programme Manager for Foundation Business, Humanities and Architecture and Diploma in Business, INTO Newcastle University
The international student experience: An INTO Newcastle University case study
Biography: Chris Heady
14:40
Questions and discussion:
14:50
Panel discussion: Will more information really improve the student experience?
- Jack Grove, Times Higher Education (chair) -
- Alix Green, Head of Policy, University of Hertfordshire -
- Carl Lygo, Principal & Chief Executive, BPP -
- Professor Gill Nicholls, Vice-President and Deputy Vice-Chancellor, Academic Affairs, University of Surrey; Member, HEFCE Teaching, Quality & Student Experience Committee
- Alix Green, Head of Policy, University of Hertfordshire -
- Carl Lygo, Principal & Chief Executive, BPP -
- Professor Gill Nicholls, Vice-President and Deputy Vice-Chancellor, Academic Affairs, University of Surrey; Member, HEFCE Teaching, Quality & Student Experience Committee
Biography: Alix Green
Biography: Jack Grove
Biography: Carl Lygo
Biography: Professor Gill Nicholls MA PhD FInstP FRSA
15:15
Break
15:45
Key issue seminar sessions
One of the following seminars will be broadcast live
15:45
Key issue seminar 1: Learning from new developments
Dr Mark Kerrigan, Senior Lecturer, Education, University of Greenwich
Dr Richard Blackburn, Director of Learning and Quality, School of Science, University of Greenwich
Dr Richard Blackburn, Director of Learning and Quality, School of Science, University of Greenwich
Biography: Dr Richard Blackburn
Biography: Dr Mark J.P. Kerrigan
15:45
Key issue seminar 2: Ensuring student complaints are dealt with appropriately in a changing environment
Felicity Mitchell, Deputy Adjudicator, Office of the Independent Adjudicator for Higher Education
Biography: Felicity Mitchell
15:45
Key issue seminar 3: UK immigration requirements for institutions that sponsor international students
Hazar El-Chamaa, Associate, Penningtons Solicitors LLP
Biography: Hazar El-Chamaa
16:45
End of broadcast