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Local Government Intelligence
Breakthrough services in Local Government
01 Dec 2010
Shared services and process redesign for efficiency and transformation
This conference shed light on how local public service organisations are redesigning services and offered practical advice for senior managers who are leading change.
Programme
09:30
Steven Pleasant, Chief Executive, Tameside MBC; Chair, NWeGG
Chairperson’s opening remarks
Biography: Steven Pleasant
09:45
Sir Richard Leese, Leader of Manchester City Council
Keynote address: Breakthrough staff, breakthrough systems, breakthrough services
10:05
Responses from the panel
Adrian Hancock, Managing Director, Socitm
Steve Freer, Chief Executive, CIPFA
Biography: Steve Freer
10:20
Questions and discussion: Session 1
10:30
Nigel Howells, Chief Executive, East Lindsey District Council
Opening address: Synergies and rationalisation for shared services
10:45
Panel discussion
Patrick Smith, Co-Chair, Intellect-SOCITM Local Government Supplier Forum
Dylan Roberts, Chief Information Officer, Leeds City Council
Andrew Kouloumbrides, Director, Regional Networks and IT Services, BT Government and Health
Biography: Andrew Kouloumbrides
Biography: Dylan Roberts
Biography: Patrick Smith
11:20
Questions and discussion: Session 2
11:30
Refreshments, networking and exhibition
12:00
Iain Bourne, Group Manager, Policy Delivery, Information Commissioner’s Office
Opening address: Demystifying processes and perceived illegality
Biography: Iain Bourne
12:15
Panel discussion
Iain Bourne to be joined by:
Paul Davidson, Chief Information Officer, Sedgemoor District Council; Programme Director, Local e-Government Standards Body; Member, Chief Technology Officer’s Council
Steve Corns, Programme Manager, H&SC Integration (IM&T), Wigan Council and NW Chair of ADASS Information Management Group
Stephen Church, Lead Partner, NW Government and Public Sector, Ernst & Young
Biography: Iain Bourne
Biography: Steve Corns
Biography: Paul Davidson
12:50
Questions and discussion: Session 3
13:00
Buffet lunch, networking and exhibition
14:10
Workshop A1: Protecting frontline services, saving money and driving transformation in public authorities
Jill Sillifant, Director of Relationship Management, Southwest One; Senior Executive, Taunton Deane Borough Council
14:10
Workshop B1: Information strategy for social care and health
Steve Corns, Programme Manager, H&SC Integration (IM&T), Wigan Council and NW Chair of ADASS Information Management Group
Biography: Steve Corns
14:10
Workshop C1: Realising the benefits of regional and national ICT infrastructures
Ken Clark, Client Director, BT Government and Health
14:10
Workshop D1: Community budgets: working together better
Catherine Staite, Director, Organisational Policy and Development, Office for Public Management
Biography: Catherine Staite
14:40
Workshop A2: Using Customer Insight and Social Media tools to understand shared customers
Siobhan Coughlan, Programme Manager, Local Government Improvement and Development Agency
Biography: Siobhan Coughlan
14:40
Workshop B2: Minimal costs, extensive benefits: Secure electronic transfer of information between health and social care
Keith Strahan, Programme Manager, NHS London SHA
14:40
Workshop C2: Local Public Service Perspectives on the Government ICT Strategy
Dylan Roberts, Chief Information Officer, Leeds City Council
Biography: Dylan Roberts
14:40
Workshop D2: Strategic asset management and working with developer partners
Danielle Procter, Corporate Director, Transformation, Efficiency and Capability Development, Local Partnerships
Biography: Danielle Proctor
15:10
Refreshments, networking and exhibition
15:30
Workshop A3: Mobilising the front line through technology and social media
Ken Eastwood, Assistant Director, Barnsley Metropolitan Borough Council; Founder and National Lead, Public Sector Nomads
Biography: Ken Eastwood
15:30
Workshop B3: Overcoming hurdles to information sharing
Paul Davidson, CIO, Sedgemoor District Council; Programme Director, Local e-Government Standards Body; Member, Chief Technology Officer’s Council
Biography: Paul Davidson
15:30
Workshop C3: Achieving transformation objectives: the potential for cloud computing in local government
Ian Osbourne, Director, Digital Systems Knowledge Transfer Network, Intellect
15:30
Workshop D3: Cost-benefit analysis based evaluation for preventative measures
David Morris, Senior Manager – Evaluation Partnerships, New Economy Manchester
Biography: Professor David Morris
16:00
Workshop A4: Transforming customer services during austerity
Ian Parker, Senior Executive - Head of Benefits / Customer Service, South Ribble Borough Council
16:00
Workshop B4: Joining up financial assessments between the DWP and Councils
Mary McGinley, Business Strategy Team, Pension, Disability and Carers Service, DWP
Phil Swan, Programme Director, NWEGG
16:00
Workshop C4: PSN: network of networks or another compliance hurdle?
John Stubley, PSN Programme Director, Cabinet Office
Biography: John Stubley
16:00
Workshop D4: Market Making in the Big Society
Cecilia Tredget, Director, Improvement East
Biography: Celia Tredget