Giles has worked in a wide range of roles in government over the last sixteen years, from policy advice in Whitehall through to regional operations management. The common theme running through his career is his interest in leading and engaging people in continuous improvement of public services. He is continuing this theme in his current role in Corporate Development at Metro, the West Yorkshire Integrated Transport Authority, where he leads the HR, business planning, health and safety and other teams dedicated to helping the organisation increase the value for money that it provides across the local transport network.