Terms and Conditions

1. About us and these terms

1.1 These terms and conditions apply to all bookings, orders and services provided by Policy Review Projects Limited, trading as Neil Stewart Associates and Policy Review TV, a company registered in England and Wales (company number 08390093), with its registered office at Chandler House, 7 Ferry Road Office Park, Riversway, Preston, England, PR2 2YH ("we", "us", "our").

1.2 In these terms, "Client" means the organisation or person booking or ordering our services, "Delegate" means any person attending an event or accessing content under a booking, and "Services" means our events, conferences, webinars, training, online content, subscriptions and related services.

1.3 These terms apply to business customers. A booking is accepted when we confirm it in writing, including by email, at which point a binding agreement is formed on these terms.

2. Fees and payment

2.1 All prices are shown excluding VAT, which will be charged at the applicable rate.

2.2 Payment is due within 30 days of the date of our invoice and in any event before the date of the event or the start of the Services.

2.3 We may refuse entry to an event, or withhold access to online content, where payment has not been received.

2.4 We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Cancellations and substitutions by the Client

3.1 Cancellations must be made in writing to [email protected].

3.2 For cancellations received more than 28 days before the event, we will refund the fee paid less an administration charge of £50 plus VAT per Delegate.

3.3 For cancellations received 28 days or fewer before the event, no refund will be given and the full fee remains payable.

3.4 Delegates who do not attend without having cancelled remain liable for the full fee.

3.5 Substitute Delegates from the same organisation are welcome at any time at no extra charge, provided we are told the substitute's name before the event.

3.6 Fees for online content, recordings and subscriptions are non-refundable once access has been provided.

4. Changes and cancellation by us

4.1 We may make changes to the programme, speakers, venue, format or timing of an event where necessary. Where we make a significant change, we will tell you as soon as reasonably possible.

4.2 We may move an event online, or run it in a hybrid format, where circumstances make this necessary. In that case your booking will transfer to the new format.

4.3 If we cancel or postpone an event, we will offer you a place at the rescheduled event, a credit towards another event, or a full refund of the fee paid.

4.4 We are not liable for travel, accommodation or other costs incurred by the Client or Delegates as a result of any change, postponement or cancellation.

5. Intellectual property and recordings

5.1 All content we provide, including presentations, materials, recordings and online content, belongs to us or our licensors. It is provided for the internal use of the Client and its Delegates only and may not be copied, recorded, shared, resold or published without our prior written consent.

5.2 Login details for online content are personal to the Delegate or subscriber and must not be shared.

5.3 Our events may be filmed, photographed or recorded for broadcast, online publication and promotional use. Delegates who do not wish to appear should let us know at the event.

6. Data protection

6.1 We will process personal data provided to us in connection with the Services in accordance with UK data protection law and our Privacy Policy.

6.2 Where the Client provides personal data about its Delegates, the Client confirms it is entitled to do so and has told them how their data will be used.

7. Limitation of liability

7.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

7.2 Subject to clause 7.1, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

7.3 Subject to clause 7.1, we shall not be liable for any loss of profits, loss of business, depletion of goodwill, loss of anticipated savings, loss of contract, loss of use, loss or corruption of data or information, or any special, indirect or consequential loss.

7.4 Subject to clause 7.1, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with these terms shall be limited to the total fees paid by the Client for the Services concerned.

8. Termination

8.1 Either party may terminate the agreement immediately by written notice if the other party:

• (a) commits a material breach of these terms which is not capable of remedy, or which is not remedied within 14 days of written notice;
• (b) suspends or threatens to suspend payment of its debts, is unable to pay its debts as they fall due, or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;
• (c) enters into any compromise or arrangement with its creditors, other than for the sole purpose of a solvent amalgamation or reconstruction;
• (d) has a petition filed, notice given, resolution passed or order made for its winding up, or has an administrator, administrative receiver or receiver appointed over it or any of its assets;
• (e) is subject to any event in any jurisdiction with an effect equivalent or similar to those in (b) to (d); or
• (f) suspends or ceases, or threatens to suspend or cease, all or a substantial part of its business.

8.2 Termination does not affect any rights or liabilities that have accrued before termination, including the Client's obligation to pay fees due under clauses 2 and 3.

9. Force majeure

9.1 Neither party shall be in breach of these terms, nor liable for any failure or delay in performance, arising from events beyond its reasonable control ("Force Majeure Event"), including fire, flood, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, government action or change in law, industrial action, failure of suppliers or subcontractors, failure of utilities, or loss of venue.

9.2 A party affected by a Force Majeure Event must promptly notify the other party in writing and use all reasonable endeavours to mitigate its effect and resume performance as soon as reasonably possible.

9.3 Where an event is affected by a Force Majeure Event, clause 4 applies.

10. Confidentiality and our property

10.1 The Client shall keep confidential all confidential information concerning our business that it obtains in connection with the Services, and shall use it only for the purpose of receiving the Services.

10.2 The Client may disclose such information to its employees, advisers and representatives who need to know it, provided they keep it confidential, and as required by law, court order or any governmental or regulatory authority.

10.3 All materials and equipment we supply to the Client remain our property and shall be returned on request.

11. General

11.1 Variation. No variation of these terms is valid unless it is in writing and signed by or on behalf of both parties.

11.2 Waiver. A failure or delay in exercising any right or remedy does not waive that or any other right or remedy. A waiver is only effective if given in writing.

11.3 Severance. If any provision of these terms is found invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, or if that is not possible, deleted. The remaining provisions are not affected.

11.4 Assignment. The Client may not assign, transfer or subcontract any of its rights or obligations without our prior written consent. We may assign, transfer or subcontract any of our rights or obligations at any time.

11.5 No partnership or agency. Nothing in these terms creates a partnership or agency between the parties, and neither party may bind the other.

11.6 Third party rights. A person who is not a party to these terms has no right to enforce any of them.

11.7 Entire agreement. These terms, together with our booking confirmation, form the entire agreement between the parties in relation to the Services.

12. Notices

12.1 Any notice under these terms must be in writing and may be delivered by hand, sent by pre-paid first class post or recorded delivery, or sent by email.

12.2 Notices to us should be sent to: Neil Stewart, Director, Neil Stewart Associates, The Business Xchange Hub, Marco Polo House, 3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX, or by email to [email protected]. Notices may also be served at our registered office.

12.3 Notices to the Client will be sent to the address or email address given in the booking.

12.4 A notice is deemed received: if delivered by hand, at the time of delivery; if posted, at 9.00 am on the second business day after posting; and if sent by email, at the time of transmission, or if outside business hours (9.00 am to 5.30 pm Monday to Friday, excluding public holidays), at 9.00 am on the next business day.

12.5 This clause does not apply to the service of any proceedings or other documents in any legal action.

13. Dispute resolution

13.1 If any dispute arises in connection with these terms, the parties shall, within 10 days of a written request from either party, meet in a good faith effort to resolve it.

13.2 If the dispute is not resolved at that meeting, the parties will attempt to settle it by mediation in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed, the mediator will be nominated by CEDR. The mediation will start no later than 20 days after either party gives written notice requesting it.

13.3 Neither party may commence court proceedings until it has attempted mediation and the mediation has ended or the other party has failed to take part, provided that this does not prevent either party seeking urgent injunctive relief or prejudice its rights through delay.

14. Governing law and jurisdiction

14.1 These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of England and Wales.

14.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.