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IMPORTANT: Always click Save rather than Open on all documents

How can libraries support government service delivery? A case study of NHS Choices' Libraries Information Programme:
Bob Gann, Head of Strategy and Engagement, NHS Choices, Department of Health.

Sharing the vision: engaging with the third sector to deliver library services to visually impaired people: Helen Brazier, Head of National Library Service, Royal National Institute of Blind People; Mark Freeman, Chair, North East Accessible Libraries and Information Services and Libraries Manager, South Tyneside Metropolitan Borough Council.